Get in Touch With Us

Got a question about how we rank sweepstakes casinos, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach us and what you can expect once you do.

How to Get in Touch

Email is the most reliable way to contact our editorial team. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days, though enquiries that need extra research — such as checking an operator's current terms — may take a little longer.

Including a few details up front helps us route your message correctly and reply faster: which page you're referring to, which operator (if any) your question concerns, and roughly what you'd like to know or flag.

What We Can Help With

• Questions about our rankings — If you'd like to understand why an operator like Crown Coins or Casino.Click appears where it does, or how our editorial ratings work, ask and we'll explain our approach.
• Corrections and updates — Sweepstakes casino terms, eligible states, and welcome offers change often. If you notice something on the site that looks outdated or inaccurate, we want to know so we can review and correct it.
• Content suggestions — If there's a topic related to sweeps coins, gold coin packages, or a specific operator you'd like us to cover in more depth, tell us.
• General site feedback — Whether the feedback is positive or critical, it helps us improve the site for future readers.
• Partnership or media enquiries — If you represent an operator or organisation and want to discuss working with us, please introduce yourself and explain what you have in mind.

What This Page Cannot Help With

We are an independent comparison and review site, not an operator. That means we cannot access, manage, or make changes to any individual player account, and we cannot process coin purchases, sweepstakes coin redemptions, or identity verification on behalf of any platform. If your query concerns your own account, a pending redemption, deposit, or a technical issue on an operator's site, you'll need to contact that operator's own support team directly, usually through the help or support section of their platform or app.

Similarly, we're not able to give legal advice on whether a sweepstakes casino is permitted in your particular state. Availability varies by state and can change, so for that kind of question we'd point you toward the operator's own terms and conditions and your state's current guidance, rather than offer a definitive answer ourselves.

A Note on How We Cover Sweepstakes Casinos

Our reviews and rankings, including the list of operators shown on this site, are based on independent research into published terms, welcome offers, and editorial assessment criteria — not on payments from operators for placement. If you ever have a concern that a listing seems inaccurate or misleading, that's exactly the kind of message we want to receive, and we'll look into it.

If you're new to this topic and want more background before reaching out, our guide to non-GamStop casino alternatives covers related ground and may answer some questions before you need to email us at all.

Responsible Play and Support Resources

If you or someone you know is struggling with gaming habits, including on sweepstakes or social casino platforms, please mention this in your message. We're happy to point you toward general responsible-play resources, though we'd always encourage speaking with a qualified support organisation directly for anything urgent. Participation on any of the sites we cover should always be treated as entertainment, never as a way to make money, and is intended for adults of legal age only.

What Happens After You Write to Us

Every message is read by a real person on our team — we don't rely on automated replies as a substitute for an actual answer. Once we've reviewed your message, we'll either respond directly or, if it involves checking an operator's current terms or state availability, we'll follow up once we've verified the details. We appreciate your patience if that takes a bit longer during busier periods.

Thank you for taking the time to reach out. Reader feedback is one of the main ways we keep this site accurate and useful.